Terms & Conditions

Terms & Conditions

In these terms and conditions ‘The Seller’ means HairextensionsbyJulie, and ‘The Buyer’ means the purchaser of goods from ‘The Seller’ under these terms and conditions. ‘The Website’ means www.HairextensionsbyJulie.co.uk and its content.

Disclaimer
The products sold on this website are intended for professional application. Please do not attempt to apply the extensions yourself. Please consult a professional who has completed training in the application of hair extensions.

Prices
Prices and special offers are correct at the time of goods being displayed on The Website but are subject to alteration without prior notice.
Payment
Payment must be made prior to despatch of all goods except where special permission is granted by Hairextensionsby julie



Cancellations
Prior to despatch, non standard items and special order items cannot be cancelled. Orders cannot be cancelled once the goods have been despatched.

General
Goods are sold on the understanding that they will be used only for their intended purpose. No responsibility will be accepted by The Seller for trained on untrained personnel without qualified supervision using or misusing goods supplied by The Seller. All offers on The Website are subject to stock availability and The Seller reserves the right to restrict or refuse any order at any time. We take special care to show correct sizes and specifications and such descriptions and specifications, whist given as a guide and in good faith, are subject to alteration by The Seller without notice. All colours are as near as can be displayed on a computer monitor. Stock is allocated on a 'first-come-first-served' basis once your order reaches our main server. The Seller does not guarantee the availability of any item based on the stock figures shown.

Complaints
All complaints must be submitted in writing to either: Hairextensionsbyjulie@yahoo.com or via post to
Hairextensionsbyjulie,14 silecroft road. Luton. Bedfordshire.Lu2 orn
From here you complaint will be dealt with and a written response will be sent.

Hair Issues.
While Hairextensionsbyjulie prides itself on its excellent quality of hair, should an issue arise the purchaser feels is due to the hair quality, I require at least 4-6 full strands (Inc. remains of the bonds or wefts if removed) to be returned for testing before any outcome can be reached. However if the correct aftercare products have not been used then I accept no responsibility for hair issues. Hair extensions are a natural product and issues can occur from time to time, however if the correct steps are followed (ie. aftercare etc) and the hair is deemed faulty after testing by us.I will offer replacement hair in this instance but will not offer any form of refund for products or fitting charges incured.

Return Policy
If an item is unsuitable you may return to Hairextensions by Julie. You must email hairextensionsbyjulie@yahoo.com to give notification of your intent to return. All postage costs must be paid by the buyer for the return of items. If a exchange is required the buyer must pay all postage costs for the postage of the new item.

All exchanges/refunds must be posted back to us within 7 days of the delivery date for refunds. Any returns received after 7 days of the delivery date will be issued with a credit note only. No returns will be accepted after 28 day of delivery date. When processing a refund we do not refund any postal costs which have been used.

All hair returned for refund or exchange must be in the original packaging and unopened. If hair is in un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back.

Please send all exchanged/refunded items with delivery confirmation. We are not responsible for any Packages that are not received.

Due to the nature of the product, all Clip In Hair and Ponytails are strictly non returnable.

** PLEASE NOTE - If the packaging comes back to us opened or without the cardboard labels attached we will deduct a 10% re-stocking fee from your refund. Our product is packaged in a clear plastic bag so you can assess colour suitability without opening the packaging.

We highly recommend that you know for sure what you want such as colours, texture and length before you place your order with us. If you are not sure about the colours, texture and length, you may contact us. We are always happy to assist you. Please browse the site and feel free to contact us for further information. If you are still unsure of the colour you require you may send us a small strand of your hair so that we may assist in your colour matching.

Privacy Policy
The privacy and protection of your personal information are very important to us. We will not share our customers’ information with any one or any company. Your personal information is only used to process your order only.